The things people ask before they book.

Message us on WhatsApp with your dates, group size and where you want to go. We come back with a route and a quote, usually the same day. Once you are happy, an advance confirms the booking and we start holding rooms and vehicles.

For most routes, three to four weeks is comfortable. Two periods need much more notice: the Hornbill Festival in Nagaland in December, and North Sikkim in April and May, when permits and rooms both run short. For those, book two to three months out. A Shillong weekend can often be arranged in a few days.

Yes. Every package on this site is a starting point — dates, pace, stops and budget all move. Private departures are built around your group from the beginning, and even fixed departures can usually be extended at either end.

An advance confirms the booking, with the balance due before departure. The advance covers what we have to commit up front — hotel bookings, permits, and any flights or ferry tickets. For international packages the schedule is different because visas and airfare are paid earlier; we set it out in writing when we quote.

It depends on how close to departure you cancel and how much we have already committed on your behalf. Hotels in peak season and international airfare are the least recoverable. We put the exact terms in writing with your quote rather than burying them here, so you know before you pay anything.

Our own drivers, employed by us and experienced on mountain roads. The same driver stays with you for the whole circuit rather than changing at state lines, so by day three they know how often you want to stop.

Yes. Inner Line Permits for Arunachal Pradesh and Nagaland, protected area permits for North Sikkim, and Bhutan permits and the Sustainable Development Fee are all arranged as part of the package. We need scans of your ID a few days ahead — passport for foreign nationals, Aadhaar or voter ID for Indian citizens.

We re-plan around it. Sela Pass and the North Sikkim road both close at short notice, usually for snow or a landslide. The driver and the office both know the alternatives, and we would rather lose a viewpoint than put you on a road that is not safe. Nobody is charged extra for a re-route we initiate.

WhatsApp us any time during the trip and someone who knows your booking will answer. Not a general enquiries line — the person who planned your route.

Sela Pass is 13,700 feet, Zero Point in North Sikkim is 15,300, and Tsomgo is 12,400. That is high enough to feel. Our itineraries build in an acclimatisation day before the highest sections, and we keep the first evening at altitude deliberately empty. Tell us in advance about any heart or lung condition, or if you are travelling with young children or anyone elderly.

Yes. Every vehicle in the fleet is available chauffeur-driven without a package. Tell us the route and dates and we will quote.

No. Everything we rent is chauffeur-driven. Northeast road conditions, permit rules and the sheer number of hours involved make that the sensible option, and it is what our insurance covers.

Vehicle, driver, fuel, tolls, parking, interstate permits, and the driver’s allowance and night halt. Anything beyond the agreed route is charged on actuals at the end.

By route, season and duration rather than a flat day rate. A flat rate would overcharge you on a long circuit and undercharge us on a short one with a lot of climbing. Send the route and dates on WhatsApp and you will get a number the same day.

For Tawang, North Sikkim or anywhere with a pass, take the Innova Crysta or the Range Rover — ground clearance matters more than comfort on those roads. The Ertiga is fine for Shillong, Kaziranga and the valley. For groups, the Urbania rides better than a standard tempo traveller on broken surfaces.