Booking, payment & cancellation.

Booking procedure

1. 01

   Booking enquiry

   You give us the travel details: dates, number of guests, room requirements, vehicle requirements and your preferred itinerary.

2. 02

   Quotation

   We send a detailed quotation for the services requested. Rates depend on availability and may change until the booking is confirmed.

3. 03

   Advance payment

   A 30% advance of the total package value confirms the booking.

4. 04

   Booking confirmation

   The booking is confirmed once we have received and verified that advance.

5. 05

   Hotel & service confirmation

   Rooms, vehicles, permits and activities are subject to availability. We confirm each once booked.

6. 06

   Payment receipt

   After paying, share the receipt, UTR or transaction reference with our booking team.

7. 07

   Balance payment

   The balance is due per the schedule in your quotation, and in any case before the tour begins, unless agreed otherwise in writing.

8. 08

   Booking voucher

   You receive a final voucher listing the confirmed hotels, vehicle, itinerary and other services.

Payment terms

• 30% advance at the time of booking.
• Balance 70% per the agreed schedule, before the tour begins.
• Bookings made close to the travel date may require 100% advance.
• Additional services, upgrades, extra sightseeing or extra vehicle usage not in the original quotation are payable separately.
• Bank transfer and UPI payments should be accompanied by the transaction reference so we can verify them.

Bank and UPI details are shared by our booking team with your quotation. Always verify payment details directly with us before transferring anything — never act on account details from any other source.

Cancellation policy

Charges are calculated from the date we receive your written cancellation.

• Cancellation must be submitted in writing by WhatsApp or email. Charges are calculated from the date we receive it.
• Refunds are processed after deducting the applicable cancellation charge and any non-refundable supplier charges.
• Hotel, resort, airline, permit, safari and activity providers have their own policies. Where those are stricter than ours, theirs apply.
• Promotional, discounted, peak-season and non-refundable bookings may be 100% non-refundable from the date of confirmation.
• No refund for services voluntarily unused after the tour has started.
• No refund for late arrival, early departure or unused hotel nights, unless the supplier agrees to one.
• A no-show is treated as a cancellation and the no-show charge applies.

Date changes & amendments

• Changes to travel dates, hotel category, room configuration, vehicle or itinerary are subject to availability.
• Any additional cost arising from a change is payable by the client.
• A date change may have to be treated as a cancellation and rebooking if the hotel, airline or vehicle operator requires it.

Force majeure

We are not liable for circumstances beyond our reasonable control — natural disasters, floods, landslides, extreme weather, strikes, political disturbance, government restrictions, road closures, accidents, pandemics, flight cancellations and similar events. Any refund in those circumstances depends on what the respective service providers refund or release to us, and non-refundable supplier charges may not be recoverable.

Important terms

• All services are subject to availability at the time of confirmation.
• An itinerary may be modified for weather, road conditions, government restrictions, local regulations or operational reasons. We make reasonable efforts to maintain the agreed services.
• Rooms are subject to the booked category and the hotel’s own check-in and check-out policy.
• Early check-in and late check-out depend on hotel availability and may carry a charge.
• Personal expenses, meals or services not listed as included in the quotation are payable separately.
• You are responsible for giving us correct passenger names, travel dates and booking information.
• Paying the advance means you accept the booking, payment and cancellation terms in your quotation.